Terms and Conditions

Terms and Conditions

Pricing and availability

While we make every effort to ensure the accuracy of the pricing and availability information on the website. There may be occasions when these are not up to date and we reserve the right to change them without notice.

Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the ‘my account’ area of the website.

Truly Tea UK Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

  1. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.

  1. Losses

Truly Tea UK Ltd will not be responsible for any loss arisiing from the use of this website or in repsect to the purchase of any goods hereunder.

  1. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

  1. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions at any time.

  1. Gift Vouchers

Our gift vouchers are valid for one use

Our gift vouchers can only be redeemed against products on trulyteauk.co.uk & trulyteauk.com

Our gift vouchers cannot be redeemed for cash or spent on additional gift vouchers

Only one gift voucher can be used per order

If the value of the gift voucher is larger than the value of the order, we are unable to refund the balance

If the order value is higher than the gift voucher amount then the balance must be paid by one of our alternative payment methods – credit, debit card or Paypal.

  1. Offers & Promotional Codes

Only one eligible Discount Code may be applied to a single order at any time at the Checkout.

Offer-specific terms and conditions may apply (e.g. expiry date, country restriction) – see offer for details.

All promotional offers are contingent on availability, we may change the terms of special offers and promotional codes, or withdraw them altogether, at any time, and without prior notice.

If you have any questions regarding our terms of conditions, please don’t hesitate to contact us at info@trulyteauk.com